Privacy policy

PRIVACY POLICY

Last Updated: September 3, 2026

FLEXENDER respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

Full name
Phone number
Delivery address
City and location
Email address
Order details
Payment-related information necessary to process your order
Information you provide when contacting customer support

Since FLEXENDER currently offers Cash on Delivery (COD) as its payment method, we do not require customers to provide online card payment details through our store.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Contact you regarding your order
Confirm Cash on Delivery orders
Provide customer support
Handle replacement or warranty requests
Respond to questions and complaints
Improve our products, services, and website
Prevent fraudulent or unauthorized activity
Comply with applicable legal requirements

3. Order and Customer Communications

We may contact you through phone, WhatsApp, email, or other available communication methods regarding your order, delivery, replacement, warranty, or customer-support request.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as courier or delivery partners, when required to fulfill your order.

We may also disclose information where required by law or when necessary to protect our legal rights, customers, or business.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better shopping experience.

You can adjust cookie settings through your browser where supported.

6. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure.

7. Third-Party Services

Our website may use third-party services, including Shopify, courier providers, analytics tools, or other service providers necessary for operating our online store.

These third parties may process information according to their own privacy policies and applicable requirements.