Shipping policy

SHIPPING POLICY

Last Updated: September 3, 2026

At FLEXENDER, we aim to provide reliable and convenient delivery across Pakistan.

1. Delivery Coverage

We currently deliver to customers across Pakistan, including cities and areas served by our courier partners.

2. Delivery Time

Orders are normally delivered within:

3–4 business days

Delivery time may vary depending on the destination, courier operations, weather conditions, public holidays, or other circumstances outside our control.

3. Shipping Charges

Free shipping is available on all orders.

Customers do not need to pay a separate standard shipping charge for their order.

4. Order Processing

Orders are processed after the required order information has been received and, where necessary, the order has been confirmed.

Our team may contact customers to verify their Cash on Delivery order before dispatch.

5. Order Cancellation

Orders can be cancelled before dispatch.

Once the package has been dispatched and the customer has been notified, cancellation is no longer available.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

Name
Phone number
City
Area
Complete delivery details

Incorrect or incomplete information may result in delivery delays.

7. Delayed Deliveries

While we aim to meet our standard delivery time, delays can occasionally occur due to courier operations, weather, public holidays, incorrect address information, or other circumstances beyond our control.

Our customer support team will assist where possible.