RETURN & REFUND POLICY

Last Updated: September 3, 2026

At FLEXENDER, we want you to receive your products in proper working condition and enjoy a smooth shopping experience. Because our products are tested and dispatched with care, we follow the replacement policy below.

1. Replacement Policy

If your product arrives damaged, defective, faulty, or has a genuine product-related issue, you may contact us for a replacement.

To request a replacement, you must contact our customer support within 24 hours of receiving your order.

You must provide clear photos or a video showing the issue with the product. This helps our team verify the problem and process your request efficiently.

2. Damaged or Faulty Products

If your product is damaged during delivery or has a genuine fault, please contact us immediately through WhatsApp:

WhatsApp Support: +92 332 6066634

Once we receive the required proof, our team will review the issue and contact you regarding the next steps.

If the replacement is approved, the replacement process will be provided completely free of charge.

3. Replacement Delivery

Once your replacement has been approved and processed, the new product will normally be delivered within one week.

The exact delivery time may vary depending on the delivery location and courier service.

4. Change of Mind

We do not accept returns or replacements simply because a customer changes their mind, no longer wants the product, or does not like the product after purchase.

Replacement requests are intended for genuine product defects, faults, or damage.

5. Refunds

FLEXENDER does not offer cash refunds.

For an eligible damaged or faulty product, the applicable resolution is replacement in accordance with this policy.

6. Claims After 24 Hours

Customers must report product damage or issues and provide the required photo/video proof within 24 hours of receiving the order.

FLEXENDER may not be responsible for damage or product issues reported after this period.

7. Our Commitment

If an issue is confirmed to be related to the product or our handling of the order, we will do our best to resolve the matter fairly and efficiently.

Where an issue is caused by an error on our part, FLEXENDER may also include an apology gift with the replacement as a gesture of goodwill.

Contact

For replacement or product-related issues:

WhatsApp: +92 332 6066634
Email: flexenderofficial@gmail.com